Zap Restaurants opened their first outlet in 1996 in the Food Court in Albert Street, Auckland CBD. Their second outlet, Zap2 Thai Café & Bar, opened in Balmoral in 1999. Having established a good reputation, and ably supported by their extended family, the owners, Payao and Hamish, opened two further outlets Zap3 and Zap4 in a Queen St Food Court. The Balmoral restaurant was continually full, with often 20 customers waiting on the footpath for a table at the weekends. In 2004 a major renovation was completed which doubled the size of Zap2, much to the delight of both staff and customers. With this increased business, it was decided to consolidate on just two of the sites, Zap2 and Zap4.